Customer Support Specialist

As the Customer Support Specialist, you will focus on building strong long-lasting relationships by understanding our customer’s needs and providing innovative solutions to help them grow their business.

As part of a growing team, you will provide ongoing account management and technical support, with a positive can-do attitude. You will be the main point of contact for your portfolio of customers, and you will know your clients’ business inside out. This position requires a driven and tech-savvy professional with great listening skills, a collaborative work ethic, exceptional problem-solving skills, and a willingness to roll up your sleeves up to get the job done.

Responsibilities

• Ensure customer satisfaction by providing world-class customer service at every touchpoint with our clients (phone, email, and live chat)
• Focus on ensuring clients get the most out of Evident’s products and services by conducting training via webinars as well as occasional onsite training.
• Handle complex technical questions in a timely/professional manner
• Provide Relay customer feedback on new products and services to business owners
• Report bugs/issues to software developers
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Drive customer satisfaction to increase adoption of different evident services

Ideal Qualifications, Skills, & Experience

• Previous customer support/customer service experience, preferably within a B2B SaaS model
• Good communicator: asking the right questions and listening also to what is not being said
• Great analytical abilities and attention to detail, but keeping the big picture in mind
• Able to explain technical components in simple language (aka. you can get your Grandma to understand her iPad)
• Willingness to roll up your sleeves and get into the details of the business, manage customer accounts, and drive the business to hit our KPIs
• Teamwork mentality and willingness to assist wherever needed
• Experience or exposure in the digital dental workflow is highly preferred
• Experience in technical and customer support for dental equipment is highly preferred
• Our team primarily supports North American customers and will expand to Australia, Middle East, and Europe. Hence successful candidates must be open to shifting schedules.

Start an enriching career at Nimbyx, where you’ll join a dynamic team empowered to make a real impact in healthcare. Together, let’s forge a brighter future, one innovation at a time.

Setup

We work 100% onsite at our office n BGC (near Uptown, Kidzania, & Home Depot)
Shift Schedule: PST  11PM to 8AM or 12MN to 9AM

Learn more about the brand EVIDENT DIGITAL: https://shorturl.at/ghxy8
Evident Digital Website: https://evidentdigital.com
Evident’s Instagram Page: https://www.instagram.com/evidentdigital/

Learn more about Evident Digital through this video: