Job Level: Manager

Categories
Operations

Outbound Sales Manager

Position: Manager – Outbound Sales 

Reporting to: Head of Operations  

Company: Nimbyx 

Department: Operations 

Job Summary:  

 

Are you an articulate, data driven, self-motivated sales professional with proven leadership experience creating and growing outbound sales teams?  Are you confident that you have something that sets you apart from the crowd?  

 

We are looking to hire the pioneer sales leader to support the growth of our Philippines based sales teams. This position will be responsible for creating and managing outbound sales teams for both internal (mining existing client base of our Evident subsidiary) and multiple new external Nimbyx BPO clients.  This includes hiring and managing sales teams, developing and implementing sales strategies, analyzing sales data, and driving overall sales performance. 

 

Key Responsibilities: 

 

  • Hire, manage and lead a team of outbound sales professionals to achieve sales targets 
  • Develop and implement sales strategies to achieve business goals and objectives 
  • Provide regular performance feedback, coaching and support to the sales team 
  • Analyze sales data and provide recommendations to improve sales performance 
  • Collaborate with cross-functional teams to optimize sales processes and drive efficiency 
  • Identify opportunities for new business development and growth 
  • Develop and maintain relationships with internal and external clients 
  • Manage and maintain CRM systems and sales reports 
  • Prepare and present sales reports to senior management 

 

Requirements: 

 

  • 5+ years of leadership experience in outbound sales operations supporting multiple programs 
  • Demonstrated success in driving top line sales 
  • Strong leadership skills and experience managing teams of sales professionals 
  • Excellent analytical skills and ability to analyze sales data 
  • Strong communication and interpersonal skills 
  • Proficiency in CRM systems and sales reporting tools. Prior working experience with Hubspot, Zendesk and Power BI considered an asset. 
  • Strong attention to detail and organizational skills 
  • NOTE: this is a Monday-Friday Night Shift position based out of our BGC Head office.  Hybrid set-up is available after regularization. 

 

If you are a results-driven sales operations professional with a passion for driving growth and delivering exceptional customer experiences, we encourage you to apply. We offer a competitive salary and commission structure, comprehensive benefits, and opportunities for career growth and development. 

Categories
Operations

Operations Manager – Customer Support

Position: Operations Manager –Customer Support 

Reporting to: Head of Operations – Evident 

Department: Operations 

Job Summary:  

We are seeking a highly motivated and experienced Operations Manager for our growing Evident Customer Support teams.  As the Operations Manager, you will provide support and direction for the Team Lead – Customer Support as well as directly support a team of Dental Sales Support Managers.  The ideal candidate will have experience in creating and managing diverse teams and have a strong project management and process optimization skillset.  As the Operations Manager, you will be responsible for managing and optimizing all aspects of Customer Support operations, ensuring that we deliver world-class customer service and support to our labs and dentists around the globe. 

Key Responsibilities: 

  • Develop and implement processes and procedures to improve the overall efficiency and effectiveness of the teams. 
  • Manage day-to-day operations, ensuring that customer inquiries and issues are resolved in a timely and professional manner. 
  • Monitor team performance against KPIs and SLAs, and take corrective action where necessary. 
  • Ensure that all team members are adequately trained, coached and mentored to meet operational goals and objectives 
  • Collaborate with internal stakeholders and work closely with other departments to ensure that customer issues are resolved and that process improvements in implemented. 
  • Create and maintain reports on team performance and customer feedback. 
  • Analyze data and trends to identify areas for improvement in the customer support process. 
  • Manage and oversee multiple projects simultaneously, ensuring they are delivered on time, within budget, and to the required quality standards 

 

Requirements: 

  • Minimum of 8+ years of experience in managing multiple customer support teams and leaders. 
  • Strong leadership and management skills, with a proven track record of managing teams to meet or exceed KPIs and SLAs. 
  • Demonstrated project management and process improvement experience.  
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers, team members, and other departments. 
  • Analytical and problem-solving skills, with the ability to identify issues and develop solutions to address them. 
  • Strong attention to detail and the ability to multitask in a fast-paced environment. 
  • Excellent organizational and time-management skills. 
  • Prior working experience with Hubspot, Zendesk and Power BI considered an asset. 
  • NOTE: this is a Monday-Friday Night Shift position based out of our BGC Head office.  Hybrid set-up is available after regularization. 

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