Company: Nimbyx

Application Support Specialist

Post date June 2, 2023

APPLICATION SUPPORT SPECIALIST
The Application Support Specialist will be responsible for promptly resolving customer and user issues, utilizing scripting techniques, and assisting in conducting root cause analysis. This role offers an exceptional opportunity to develop expertise in scripting, technical analysis, and issue resolution.

Responsibilities:
• Provide level 2 escalation for system issues, resolving problems urgently to minimize customer downtime and disruption.
• Conduct comprehensive analysis and diagnosis of complex technical problems, escalating to the Development team or specialized teams when necessary. Additionally, provide guidance to Customer Support personnel.
• Assist in the development and implementation of scripting solutions, automating support processes to improve efficiency and effectiveness.
• Maintain accurate records of support activities, including ticket management, issue resolutions, and updates to the knowledge base.
• Occasionally install, configure, and maintain desktop hardware and software components, ensuring compatibility and compliance with company standards.
• Stay up to date with emerging technologies and industry trends, proactively leveraging them to provide efficient support and recommend process improvements.

Qualifications:
• Proven experience in an L1 or L2 support role, demonstrating the ability to provide technical assistance and
troubleshooting for customers and end users.
• Solid understanding of desktop operating systems, such as Windows and macOS, and proficient in troubleshooting
common issues.
• Basic knowledge of scripting languages, such as PowerShell, Python, SQL, or a strong willingness to learn and develop
scripting skills.
• Strong problem-solving abilities with the capacity to analyze and resolve complex technical issues.
• Excellent communication skills, both verbal and written, enabling effective interaction with users and the delivery of
clear instructions.
• Ability to work independently and efficiently during the night shift, effectively prioritizing tasks and meeting established
Service Level Agreements (SLAs).
• Strong customer service orientation and a commitment to delivering exceptional support experiences.
• Proactive and adaptable mindset, with a passion for continuous learning and professional development.

Qualified candidates will be notified via email for next step instructions. Please make sure to check your email (inbox & spam folders) regularly for any correspondence regarding your application as qualified candidates will be contacted immediately through email.

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At Nimbyx, we are united by our vision to change the way the world views Filipinos, and we are committed to living our purpose:
innovating for a healthier world.

A career at Nimbyx presents the opportunity to join a team with a unique combination of diverse expertise, top talent, and strong
management, who all set a powerful foundation for sustainable growth and a brighter future.

Technology

Full-stack .Net Developer

Post date May 31, 2023

FULL-STACK (.NET) DEVELOPER (SOFTWARE ENGINEER)

We are looking for a self-motivated and passionate Full-Stack (.NET) Developer to join our team. As a developer who thrives in an agile environment, you enjoy tackling challenges and solving complex problems.

In this role, you will be a key member of our Technology team, working on our flagship products and building integration frameworks that bridge legacy and modern core systems. You will constantly push the boundaries of what can be achieved and excel in fast development cycles.

As a Software Engineer, you will be expected to contribute to technical discussions, fearlessly challenging the status quo. You will demonstrate our culture of continuous learning by participating in code and design reviews, as well as facilitating team discussions.

Responsibilities:

Design, develop, test, and support web applications and integration services.
Provide technical expertise in troubleshooting application failures, including the analysis of complex problems and recommending appropriate solutions.
Analyze and refactor existing code to optimize performance and scalability.
Contribute to building a stronger technology team by conducting code reviews and facilitating knowledge-sharing sessions.
Ensure compliance with documented software processes and procedures throughout the software development life cycle.
Apply best practice principles and software design patterns when designing and developing solutions and services.
Drive and help establish a culture of continuous learning and improvement within the development team.
Provide timely communication on project deliverables to the appropriate stakeholders.
Be flexible with work schedules and occasionally work outside of normal business hours to meet project deadlines.
Help establish a vibrant and engaging workplace culture, taking the lead on initiatives and fostering a sense of fun.
Perform other duties as required, including special projects assigned by the company

Required Qualifications:

Bachelor’s degree in Computer Science, or a related field, or equivalent work experience.
Development experience in C# and Microsoft.NET design.
Good to have: Advanced understanding and demonstrated experience with:
- NET Framework 6.0+.
- ReactJS, JavaScript, jQuery.
- MS SQL Server and Transact-SQL.
Experience working in an Agile environment.
Experience with Source Versioning Tools (e.g., VSO, TFS, GIT).
Understanding of database design and development.
Excellent verbal and written communication skills in English.
Advanced analytical, problem-solving, and conceptual skills.
Proactive approach to executing assigned tasks in a timely and flawless manner.
Strong teamwork acumen with the ability to work under pressure.
Passion for working in a fast-paced and results-oriented environment.
Ability to adapt to changing priorities and deadlines.

Technology

Desktop Support Engineer

Post date May 27, 2023

Desktop Support Engineer

The role is responsible for maintaining the workstation (laptops and PCs) environment, software distribution, security updates, and first-level troubleshooting to ensure that team members can work productively within our highly-dynamic and rapidly growing teams.

What you’ll do

Take ownership of troubleshooting, upgrading, replacing, and repairing computer systems’ hardware and peripherals. You will diagnose and resolve technical issues reported by users or customers, both hardware and software-related. This involves identifying the root cause of problems and providing effective solutions.
Ensure desktop compliance by managing security updates, anti-virus software, and Microsoft Patch updates.
Identify inefficiencies in our IT support processes and provide solutions and recommendations for improvement. You will proactively seek opportunities to enhance our support services, streamline workflows, and optimize the user experience.
Lead the creation of comprehensive documentation, such as Standard Operating Procedures (SOPs), job aids, and FAQs. You will contribute to building a knowledge base that promotes self-service and empowers users to troubleshoot common issues independently.

Expectations & What You’ll need

Proven experience in providing technical onsite support for 100-300 employees. You have a deep understanding of end-user computing requirements and can effectively address their needs.
A bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and experience. You possess a solid foundation in computer systems and IT support principles.
Superior knowledge of IT support practices is required. You must be proficient in installing, configuring, and troubleshooting current desktop operating systems. Your expertise extends to PC hardware and Microsoft software applications, including MS Office and productivity tools.
You are a natural problem-solver and take ownership of technical issues. You exhibit a high degree of responsibility and accountability in resolving problems promptly and efficiently.
Ability to thrive in a fast-paced environment and manage your time effectively for daily tasks and projects. You can prioritize competing demands and remain focused on delivering exceptional support to our users.
Flexibility in working hours, including rotating schedules and occasional overtime, as required. You are willing to go the extra mile to ensure the uninterrupted operation of our systems and user satisfaction.

Technology

DevOps Engineer

Post date May 24, 2023

As a DevOps Engineer at Nimbyx, you will play a crucial role in supporting our large-scale technology ecosystem. You will be responsible for implementing self-managing and self-healing practices, driving continuous improvement, and ensuring rapid iteration and scalability. Working closely with the Technology team, you will ensure that our application infrastructures are robust, reliable, and scalable to meet current and future needs. Achieving 99% uptime is a key objective of this role.

We are seeking an individual who thrives on working with the latest technologies and is always looking to push the boundaries of what can be achieved. As a senior team member, you will be encouraged to contribute your expertise and voice your opinions in all discussions.

Responsibilities:

Manage applications using automated Build, Release, Deployment, and monitoring alerting.
Design tools and intelligent alerts to proactively anticipate failures/issues, identify root causes, and automate self-correcting mechanisms to prevent future problems.
Take direct responsibility for the reliability of our hosted infrastructure, ensuring scalability for future growth, and recommending cost-effective expansion methods.
Collaborate with Solutions Architects and DBA on database performance tuning, data clean up, and overall data management.
Maintain a flexible work schedule, occasionally working outside of normal business hours to facilitate effective communication with stakeholders across the global organization.

Qualifications:

Bachelor’s Degree in Computer Science, Computer Engineering, or related disciplines.
Working experience in writing build and deployment automation.
Deep understanding of cloud-based architectures (preferred).
Experience managing source code repositories in git (GitHub ops, branching, merging, etc.) (preferred).
Strong scripting capability in one or more languages.
Experience with cloud services, including Azure (preferred).
Solid understanding of the software development lifecycle and best practices.
Advanced analytical, problem-solving, and conceptual skills.
Ability to work collaboratively as part of a team in a dynamic environment.
Excellent verbal and written communication skills.

Technology

Senior AI + Machine Learning Engineer

Post date May 17, 2023

Senior AI + Machine Learning Engineer

Evident is experiencing an exciting phase of growth, and we are seeking a Senior Machine Learning Engineer to join our team and contribute to the development of our artificial intelligence products. In this role, you will be responsible for creating machine learning models and training systems. Exceptional skills in statistics and programming are essential for success in this position, and your ultimate goal will be to shape and build efficient self-learning applications.

Responsibilities:

Understand business objectives and develop models that contribute to their achievement, while establishing metrics to track progress.
Utilize data modeling and evaluation strategies to identify patterns and predict unseen instances.
Train models and optimize their hyperparameters.
Define validation strategies to ensure robust model performance.
Analyse model errors and develop strategies to overcome them.
Leverage exceptional mathematical skills to perform computations and work with the algorithms involved in machine learning programming.
Demonstrate end-to-end understanding of the applications being created, including machine learning algorithms.
Drive and help establish a culture of continuous learning and improvement within the development team.
Provide timely communication on project deliverables to relevant stakeholders.
Be flexible with work schedule and occasionally work outside of normal business hours to meet project deadlines.
Contribute to establishing a vibrant and collaborative work environment, and be confident in leading initiatives.
Perform other duties as required and assigned, including special projects.

Requirements:

Exceptional mathematical skills to perform computations and work with algorithms.
Excellent written and verbal communication skills, with the ability to explain complex processes to non-technical stakeholders.
Strong analytical skills and attention to detail.
Demonstrated innovation and creativity in solving complex problems.
Ability to work with large, complex datasets.
Previous experience in machine learning and developing AI products.
Proficiency in programming languages commonly used in machine learning, such as Python or R.
Familiarity with machine learning frameworks and libraries.
Strong knowledge of statistical analysis and data modeling techniques.

IT and Design Technology

Senior Security Engineer

Post date May 17, 2023

At Nimbyx, we are united by our vision to change the way the world views Filipinos.

Nimbyx is a global technology company at the forefront of revolutionizing healthcare. From AI and RPA to digital scanning, 3D printing and digital training, we’re using the latest tech to make healthcare more efficient, effective, and accessible for all.

Nimbyx empowers disruptive technology companies to grow exponentially by providing capital, personnel, and expertise – supplying the means to transform daring ideas into remarkable businesses.

A career at Nimbyx presents the opportunity to join a team with a unique combination of diverse expertise, top talent, and strong management, who all set a powerful foundation for sustainable growth and a brighter future.

SECURITY ENGINEer •

The Security Engineer is a key member of the Nimbyx Technology group and is primarily responsible for building digital security protocols, operating a cyber security system and maintaining an IT security infrastructure for nimbyx and its affiliates.

Duties and Responsibilities:

Identify, define and document system security requirements and recommend solutions to management
Identify opportunities to evolve, drive, and manage the company’s information security strategy and processes.
Develop, execute and track the performance of security measures to protect information, network infrastructure, and computer systems.
Configure, troubleshoot and maintain security infrastructure software and hardware.
Install software that monitors systems and networks for security breaches and intrusions.
Monitor systems for irregular behavior and set up preventive measures.
Educate and train staff on information system security best practices.

Qualifications:

Significant experience in Information Security, and strong understanding of security concepts, including network security, threat analysis, incident response, and vulnerability management.
Nice to have, but not required: experience with security tools and familiarity with compliance regulations.
Excellent communication skills and ability to work effectively with clients and internal teams.
Willingness to learn and work on offensive security projects as needed.

Secure the future of healthcare with Nimbyx as a Security Engineer. Join our global tech team to build digital security protocols, safeguard information, and maintain IT security infrastructure for Nimbyx and its affiliates. Apply now and be at the forefront of innovation!

IT and Design Technology

Senior UI / UX Designer

Post date May 17, 2023

At Nimbyx, we are united by our vision to change the way the world views Filipinos, and we are committed to living our purpose: innovating for a healthier world.

Nimbyx empowers disruptive technology companies to grow exponentially by providing capital, personnel, and expertise. We supply the means to transform daring ideas into remarkable businesses, from software development to digital marketing and beyond.

A career at Nimbyx presents the opportunity to join a team with a unique combination of diverse expertise, top talent and strong management, who all set a powerful foundation for sustainable growth and a brighter future.

UI/UX DESIGNER •

As a UI/UX Designer at Nimbyx, you will play a crucial role in shaping the user experience and interface of our portfolio companies. Working closely with organizational leaders, you will establish design standards and build world-class UI/UX for our products.

Responsibilities:

Develop standards for visualizing and organizing information by studying the content of each product/service, analyzing the target audience, conducting user research activities (focus groups, interviews, surveys), preparing storyboards, and applying principles of human-computer interaction, comprehension, learning, and aesthetics.
Enhance the organization’s reputation by overseeing all UI aspects of the different software products, ensuring they are on-brand, cohesive, and relevant.
Potentially build and train a UI/UX team capable of translating business solutions into wireframes, high-fidelity mock-ups, and detailed UI and visual designs for web and mobile applications.
Analyze user interface problems and propose on-brand design solutions to improve overall user experience.
Collaborate closely with cross-functional teams to define business and feature requirements.
Monitor and measure site performance, leveraging data to make recommendations and improve performance.
Identify underperforming areas of websites/e-commerce platforms and present plans for improvement.
Lead A/B testing experiments for conversion rate optimization.
Ensure consistency, accuracy, and on-brand presentation of product data across all sites.

Qualifications:

Minimum of 3+ years of relevant work experience in UI/UX design.
Demonstrated understanding of agile values and principles.
Ability to handle multiple projects in a dynamic environment.
Strong interpersonal, communication, and stakeholder management skills.
Ability to work independently, adapt to change, and solve various challenges.
Analytical mindset and problem-solving aptitude.
Deep passion for delivering first-class customer experiences, innovation, and high-end products and services.
Strong knowledge of usability principles and techniques.

Marketing

Director, Internal Digital Agency

Post date May 9, 2023

Feel like a big fish in a small pond?

It’s time to make a dent in the universe.

As the Director of our Internal Digital Agency, you have the rare opportunity to architect and lead a team that will redefine global luxury brands and marketing strategies for products we’re launching or have already brought to life.

In this ground-breaking role, you’ll need to master luxury market dynamics, digital marketing, and the ability to lead and inspire a team of creative and technical trailblazers in a fast-paced, global environment.

Key Responsibilities:

Design and execute revolutionary digital marketing strategies that resonate with the visions, missions, and business objectives of our luxury brands in the fiercely competitive high-end
Orchestrate the creation and execution of bold digital campaigns, including website design, social media, email marketing, content marketing, search engine optimization (SEO), and paid advertising, to captivate and engage our discerning
Collaborate with cross-functional teams, such as product design, retail, sales, and customer service, to ensure a consistent and powerful brand message throughout the customer journey for each luxury
Monitor digital campaign performance and engagement metrics, refining strategies based on data analysis, luxury industry trends, and competitor
Lead, mentor, and provide direction to the Internal Digital Agency team, cultivating a culture of innovation, collaboration, and excellence in the realms of creative design, content production, and digital
Manage relationships with external vendors, partners, and technology providers, ensuring the delivery of world-class digital solutions and
Stay ahead of the curve on luxury market trends, emerging digital platforms, and competitor activities to inform digital marketing strategies and
Develop and manage the digital agency’s budget, allocating resources effectively to achieve extraordinary results and maximize
Establish and enforce best practices and guidelines to maintain a commanding digital presence across all touchpoints for each luxury
Foster a culture of continuous learning and improvement, challenging the team to stay current with industry trends, emerging technologies, and best

Qualifications:

Bachelor’s degree in marketing, communications, digital media, or a related field.
A minimum of 10 years of experience in digital marketing and brand management, with a strong emphasis on luxury
Proven track record of developing and executing game-changing digital marketing strategies for luxury companies, preferably in a B2C
Exceptional leadership skills with experience building, managing, and mentoring creative and technical teams in a fast-paced
Outstanding written and verbal communication skills, with a keen eye for detail and storytelling, and the ability to connect with a sophisticated
Proficiency in digital marketing tools and platforms, such as content management systems, social media platforms, email marketing software, SEO tools, and analytics tools specific to the luxury
Deep understanding of design principles, user experience, and visual branding as they apply to a luxury digital
Experience in influencer marketing, PR, and media relations within the luxury sector is a
Ability to thrive under pressure, manage multiple projects simultaneously, and adapt to shifting
Passion for luxury, digital innovation, and staying current with industry trends, emerging platforms, and best

So, what are you waiting for? As the Director of our Internal Digital Agency, the ideal candidate will be a visionary thinker, a masterful communicator, and an inspiring leader who can drive results and foster a culture of innovation and growth while catering to the refined tastes of our discerning clientele across multiple luxury brands. Be a part of something bigger, and join us in our quest to change the world.

Evident Operations

Outbound Sales Representative

Post date May 8, 2023

Job Summary:

We are looking to hire our first batch of pioneer sales specialists to work with a new Canadian based Nimbyx partner company account. As an Outbound Sales Representative you will work with a large quantity of leads from potential clients across the United States, Canada, United Kingdom, Australia, United Arab Emirates and New Zealand to skillfully explain Internet Image Management services to potential clients, understand their goals and provide solutions.

Key Responsibilities:

Place calls, leave voicemail messages and send text messages to potential clients.
Build a personable relationship with clients to gain a true understanding of what they want, create solutions and ensure a smooth sales process.
Track information in the CRM platform
Work with Senior Sales Representatives to close sales

Requirements:

Exceptional communication skills and English language proficiency
1-3 years of outbound sales experience
Demonstrated understanding of Search Engine Optimization and current internet trends

Ability to multitask and prioritize multiple deadlines
Proven account management experience is a must.
A positive and polite phone presence when communicating with clients.

NOTE: this is a Monday-Friday Night Shift position. Training will occur out of our BGC Head office. Full-time WFH is possible after training, contingent on proven home internet connectivity and demonstrated personal reliability.

If you are a results-driven sales professional with a positive attitude, a passion for helping others and a commitment to driving sales results, we encourage you to apply. We offer a competitive salary and commission structure, comprehensive benefits, and opportunities for career growth and development.

Finance

Senior Accounting Analyst

Post date April 20, 2023

Position: Senior Analyst – Accounting

Department: Finance

Job Summary:

As a key part of the Finance team, you will be responsible for performing the daily operations of overall general accounting processes including accounts reconciliation, monthly financial review, analysis, and reporting, and month-end close activities for one or more of companies within the Nimbyx group.

This role is for Canada and Philippines entities. This position requires a driven and tech-savvy professional with great listening skills, a collaborative work ethic, exceptional problem-solving skills, and a willingness to roll up your sleeves to get the job done.

Core Responsibilities

Ensures proper application of company financial policies and procedures for assigned business units
Responsible for the completion of designated month-end journal activities.
Ensure accounting is accurate and complete and in compliance with US GAAP, local accounting standards and corporate financial policies as applicable, or to seek accounting guidance where needed.
Prepare or review reconciliations for designated balance sheet accounts.

Review and analysis of financial data as required.
Correctly record, monitor and reconcile intercompany transactions and accounts.
Complete monthly bank reconciliations.
Develop, maintain and improve business processes and accounting policies & procedures.
Assist with the completion of financial audit.

Requirements

Bachelor’s Degree in Accounting or Finance.
Minimum of 10 years of experience in General Accounting, Financial Reporting
Worked in a BPO / Shared Services environment supporting North America (preferred)
CPA preferred, experience in a SAAS company is an advantage.

With advanced MS Excel skills
Excellent verbal and written communication skills required.
Willing to start an early daytime shift and adjust shift as required during critical/ closing periods
Strong analytical, organizational, and management skills required
Can work under pressure

Teamwork mentality and willingness to assist wherever needed
QuickBooks, Salesforce, HubSpot experience is a plus

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